Shipping & Cold-Chain Policy

How your order ships

Every order is packed cold — on gel ice and/or dry ice, in an insulated container sized to your order by our packaging system — and shipped by an overnight or expedited service so it arrives while still cold.

We ship on days that allow delivery before a weekend or holiday so your seafood is never sitting in a facility. If your selected delivery date is not safely achievable to your destination, we will contact you before shipping.

Delivery windows

Overnight and expedited services deliver on business days. Saturday delivery is available to eligible destinations for an additional fee shown at checkout.

Someone does not need to be present at delivery, but perishable seafood should be refrigerated or frozen promptly on arrival. We are not responsible for product left unrefrigerated after a successful delivery.

Where we ship

We ship within the contiguous United States. Some remote ZIP codes may not be reachable within a safe cold-chain window; if so, we will notify you and refund the order.

If something goes wrong in transit

If a carrier delay or damage compromises your order, we will replace it or refund it — see our Refund & Replacement Policy. Please report any problem within 24 hours of delivery with a photo so we can make it right and file any carrier claim.